Frequently Asked Questions

Shipping

We proudly offer worldwide shipping services! 🌎

  • ✅ North America (US, Canada)
  • ✅ Europe (UK, EU countries)
  • ✅ Asia Pacific (Japan, Korea, Hong Kong, Taiwan etc.)
  • ✅ Australia & New Zealand

Note: Some regions may have shipping restrictions due to local regulations.

🎉 FREE SHIPPING on orders over US$60!

Standard shipping fee: US$10 for orders under US$60

Returns

Our customer-friendly return policy:

  • ⏰ Contact us within 7 days of delivery
  • 📦 Product must be unused with original packaging
  • 📝 Include order number and return reason
  • 💰 Refund processed after inspection

Follow these simple steps:

  1. 📧 Email us with:
  • Order number
  • Product name
  • Return reason
  • Photos (if applicable)
  1. 📝 Receive return authorization (RA) number
  2. 📦 Pack items securely with RA number visible
  3. 📮 Ship to provided return address

Order Tracking

Tracking your order is easy:

  1. ✉️ Receive tracking email after dispatch
  2. 🔍 Click tracking link in email
  3. 📱 Track real-time on carrier's website

You can also track your order in your account dashboard.

Tracking updates may be limited until:

  • ✈️ Package arrives in destination country
  • 📦 Local carrier receives the package
  • 🔄 System synchronizes tracking data

Please allow 24-48 hours for initial tracking updates.

Delivery Times

Estimated Delivery Times:

United States 10-15 business days
Australia/Canada/UK 10-15 business days
Japan/Korea 5-8 business days
Hong Kong/Taiwan/Singapore 2-5 business days

Delivery delays may occur due to:

  • 📋 Customs clearance procedures
  • 🌧️ Weather conditions
  • 📅 Holiday seasons
  • 🌍 Global shipping situations
  • 🚛 Local delivery circumstances

We actively monitor shipments and will notify you of significant delays.