Usual order processing time before dispatch.
Shipping & Delivery
Delivery Counter · 送貨部
Shipping & Delivery
Find your destination’s shipping fee, free-shipping threshold and estimated delivery time.
Free-shipping thresholds vary by country. Check the rates below.
A tracking email is sent after your parcel is dispatched.
Shipping Rates
| Destination | Shipping fee | Free from |
|---|---|---|
| US, UK, Canada, Australia & New Zealand¹ | USD 10 | USD 60 |
| Selected European destinations, including the Netherlands² | EUR 10 | EUR 70 |
| Hong Kong & Macao | HKD 40 | HKD 400 |
| Taiwan | TWD 200 | TWD 2,000 |
| Japan | JPY 1,400 | JPY 8,500 |
| South Korea | KRW 13,000 | KRW 76,000 |
| Brazil & Peru | USD 25 | Not available |
USD = US dollars. Shipping fees and free-shipping thresholds are converted to your checkout currency where supported. Your final shipping options and charges appear before payment.
View full destination lists
¹ USD 10 shipping / free from USD 60: United States, United Kingdom, Canada, Australia and New Zealand. The same rate also applies to Cambodia, China, India, Indonesia, Malaysia, Oman, Philippines, Qatar, Russia, Saudi Arabia, Singapore, Thailand and Vietnam.
² EUR 10 shipping / free from EUR 70: France, Germany, the Netherlands, Spain, Sweden, Switzerland and Ukraine.
Delivery is available to eligible addresses. If your country or address is unavailable at checkout, please contact us.
Estimated Delivery Times
Please allow 1–3 business days for order preparation, plus the delivery time below after dispatch.
| Destination | Estimated time after dispatch |
|---|---|
| United States | 7–15 business days |
| Australia, Canada and United Kingdom | 8–10 business days |
| Japan and Korea | 5–8 business days |
| Hong Kong, Taiwan and Singapore | 2–5 business days |
| Netherlands and other available European destinations | 7–15 business days |
These are estimates, not guarantees. Customs clearance, local holidays and carrier conditions can affect delivery.
Tracking & Delivery Help
Which carrier will deliver my order?
We select a suitable service according to parcel size and destination. Partners may include USPS, SF Express, Canada Post and local last-mile carriers.
When will I receive tracking?
We send the tracking number by email after dispatch. You can also check the Track My Order page.
Why is my tracking not updating?
Some services only show detailed tracking after the parcel reaches the destination country. Please allow a few days for the first update.
Why is my parcel delayed?
Customs, severe weather, public holidays and local delivery arrangements can create delays outside our control. Contact us if the parcel is substantially beyond the estimate.