Q1. What is your shipping range?
We provide services worldwide. However, due to shipping restrictions, some areas may not be deliverable. We apologize for any inconvenience.
Q2. What shipping methods do you usually use?
We will choose the most suitable shipping method based on the size of your order and the destination. Our logistics partners include but are not limited to USPS, SF express etc.
Q3. How are shipping costs calculated?
We offer free shipping services for orders totaling over US$60. If the total amount of the order is under $60, there will be a shipping fee of $10.
Q4. How long is the shipping time usually?
The order processing time is usually 1-3 business days. Domestic shipping may take 3-5 business days, and international shipping may take 7-15 business days.Below are some transportation reference times for major locations.
|USA, UK, CA||7-15 business days|
|JP, KR||5-7 business days|
|Taiwan||4-5 business days|
|Hong Kong||2-3 business days|
|FR, DE, FI, NL , other||7-15 business days|
Q5. Can I return or exchange the product if I am not satisfied?
If you are not satisfied with our products, please contact us within 7 days of receiving the goods. Please note that only unused products with complete packaging can be returned or exchanged.
Q6. How can I track my order?
After your order is dispatched, you will receive an email containing a tracking number. You can use this number to track your order on our logistics partner's website.
Q7. Why can't I track my package?
Some logistics services only provide tracking updates once the package has arrived in your country, please be patient and wait for the tracking information to become available.
Q8. Why is my package delayed?
Despite our efforts to provide accurate delivery estimates, there may be delays beyond our control during the logistics process. Factors such as customs clearance, unforeseen events, and local delivery arrangements can impact the estimated delivery time. We appreciate your patience and cooperation in these situations.