Refund Policy
Q: What is the return policy for purchased products?
A: If you are not satisfied with our products, you can request a return within seven days of receiving the items. Please ensure that the goods are unused and the packaging is complete.
Q: Can I return an opened product?
A: We accept returns of opened products as long as they are unused and in good condition. However, certain products may not be eligible for return due to hygiene or safety reasons. Please check the return policy of each product or contact our customer service for more information.
Q: Can I exchange the purchased products?
A: Yes, if you need to exchange an item, you can contact us for an exchange within seven days of receiving the goods. Please ensure that the goods are unused and the packaging is intact.
Q: Who bears the return shipping cost?
A: Unless the product itself is defective, the return shipping cost is generally borne by the customer.
Q: How will the refund be processed?
A: The refund will be issued to your original payment method. For example, if you paid by credit card, we will refund to your credit card.
Q: When can I expect to receive the refund?
A: After we receive and verify the condition of the returned goods, we will process your refund within 3-5 working days. However, the specific time when the refund will appear in your account may vary depending on different banks and credit card companies.