Frequently Asked Questions
Shipping
We proudly offer worldwide shipping services! 🌎
- ✅ North America (US, Canada)
- ✅ Europe (UK, EU countries)
- ✅ Asia Pacific (Japan, Korea, Hong Kong, Taiwan etc.)
- ✅ Australia & New Zealand
Note: Some regions may have shipping restrictions due to local regulations.
🎉 FREE SHIPPING on orders over US$60!
Standard shipping fee: US$10 for orders under US$60
Returns
Our customer-friendly return policy:
- ⏰ Contact us within 7 days of delivery
- 📦 Product must be unused with original packaging
- 📝 Include order number and return reason
- 💰 Refund processed after inspection
Follow these simple steps:
- 📧 Email us with:
- Order number
- Product name
- Return reason
- Photos (if applicable)
- 📝 Receive return authorization (RA) number
- 📦 Pack items securely with RA number visible
- 📮 Ship to provided return address
Order Tracking
Tracking your order is easy:
- ✉️ Receive tracking email after dispatch
- 🔍 Click tracking link in email
- 📱 Track real-time on carrier's website
You can also track your order in your account dashboard.
Tracking updates may be limited until:
- ✈️ Package arrives in destination country
- 📦 Local carrier receives the package
- 🔄 System synchronizes tracking data
Please allow 24-48 hours for initial tracking updates.
Delivery Times
Estimated Delivery Times:
United States 10-15 business days
Australia/Canada/UK 10-15 business days
Japan/Korea 5-8 business days
Hong Kong/Taiwan/Singapore 2-5 business days
Delivery delays may occur due to:
- 📋 Customs clearance procedures
- 🌧️ Weather conditions
- 📅 Holiday seasons
- 🌍 Global shipping situations
- 🚛 Local delivery circumstances
We actively monitor shipments and will notify you of significant delays.