Send your request within 7 days of delivery.
Returns & Refunds
Returns Counter · 退換部
Returns, Made Clear
If something is not right, contact us within 7 days of receiving your order. We will review the situation and explain the next step.
Items must be unused, in good condition and returned with complete packaging.
After the returned item is received and inspected.
How a Return Works
Send your order number, the item name and the reason for your request. Include clear photos for damage or defects.
Wait for our return instructions before sending anything. Pack the item carefully with all original components.
After inspection, an approved refund returns to the original payment method, or we arrange an appropriate replacement.
Important Details
Can I return opened packaging?
Opened packaging may be accepted if the product remains unused and in good condition. Certain hygiene or safety-sensitive products may not be eligible.
Can I exchange an item?
Exchange requests can be reviewed within the same 7-day window. The item must be unused and the packaging complete.
Who pays return shipping?
Unless the product is defective, return shipping is normally paid by the customer and original shipping charges are non-refundable.
What if my item is damaged or defective?
Contact us promptly with your order number and clear photos. We will review the issue and help arrange an appropriate replacement or refund.
When will the refund appear?
We normally process an approved refund within 3–5 business days after inspection. Your bank or card provider may require additional time before it appears.